ISO 10004:2012

Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring

NORM herausgegeben am 14.9.2012

The information about the standard:

Designation standards: ISO 10004:2012
Publication date standards: 14.9.2012
The number of pages: 32
Approximate weight : 96 g (0.21 lbs)
Country: International technical standard

Annotation of standard text ISO 10004:2012 :

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.